For Families

University life brings many challenges, and it can be a emotionally demanding time. The following are common signs that a student may be struggling:

• A sudden drop in academic performance
• Insomnia or disrupted sleep
• Changes in personal appearance or hygiene
• Low energy or loss of motivation
• Unstable or extreme mood swings
• Pessimism or feelings of hopelessness
• Irritability or restlessness
• Unusual behavior (disorganized thinking, paranoia, etc.)
• References to death or suicide
• Social withdrawal

Family support is invaluable for students who are struggling. Here are some suggestions for engaging with a child who shows the signs above:

• Do not wait until tomorrow. If you notice something concerning, reach out and have a conversation as soon as possible.
• Listen before you speak. When your child talks, listen carefully without blaming or dismissing their feelings.
• Do not minimize the problem. Avoid saying “it’s nothing serious” or brushing off their concerns.
• Do not take over. Instead of solving the problem for them, discuss what options and support are available so they can take steps forward themselves.
• Suggest professional support. If the issue is difficult to resolve through family discussion alone, encourage your child to visit the CHC.

Students often hesitate to seek counseling, but many reach out after encouragement from a family member. Please let your child know that the CHC handles a wide range of concerns — no issue is too small.

The CHC has offices at each campus. For medical consultations or counseling, we recommend calling ahead to make an appointment. See [Access & Contacts] for phone numbers by location.

The CHC welcomes consultations from family members regarding your child. Please contact the [Coordination Section]or the [Student Counseling Section].

All CHC staff are bound by strict confidentiality. We are unable to disclose information about a student’s use of our services or the content of consultations without the student’s consent. If you have concerns about your child, we recommend asking them directly whether you may inquire with the CHC. They can let us know in advance if they are comfortable with family contact.